FAQ

We offer tracked shipping which can be selected at the checkout. The prices are displayed there based on the item you’re purchasing. We currently offer free tracked delivery via the Royal Mail Tracked service on orders over £25! When ordering your new plates please take into consideration that we need a 24 hours production time on each order; the majority of time this isn’t required and plates sometimes be can be be ready and sent for delivery within minutes.

Thanks to new team members joining us, we are available for collections from Monday to Saturday, 10am to 4pm. You can place your order online and choose collection at the checkout, or order in person and pay via cash or card. Please bring your ID and proof of entitlement to the registration when coming to collect. Our workshop is based in Dragonville Industrial Park, County Durham, DH1 2XJ.

The law permits the purchase of number plates as a gift, so the names do not need to match on both documents. You can use your own ID, and the entitlement certificate belonging to a family member or friend to purchase number plates from us.

Unfortunately, an email receipt is not sufficient proof under the DVLA regulations to prove entitlement to a registration. We’ll need to see an official document, such as the V750 certificate of entitlement - this will arrive in the post 2-3 working days after purchasing from DVLA, or longer from a third-party registration dealer.

Please see the full list of acceptable proof at this link.

Yes; our 3D & 4D plates are 100% legal, here is a link to the DVLA Government website that states “Characters on a number plate can be 3D.” - Government Number Plate Rules. (‘4D’ is just an industry standard name, they are still 3D)

Shortened number plates are fully road legal, as well. This is explained more in a question on this page.

We will only produce fully road legal number plates, and will not fulfil requests for show plates.

After you have provided your ID and entitlement documents, your order will be added to our production queue. Once your order has been reached in the queue, your plates will be manufactured and dispatched; this will typically be within 24 hours of sending your documents, unless there’s an issue with your order, in which case we’ll contact you.

If you've not yet received your order, please first verify whether you've submitted your documents to us, as we can't produce your order until you've done this. Next, check for an email from us which contains your tracking link - it may be in your spam folder. If you've provided your documents, and can't find the tracking link, please contact us.

No, this is not road legal. Furthermore, our manufacturing process does not support adding slogans to your number plates.

Standard UK number plates have a dimension of 520mm wide by 111mm tall. This is what you will see on the majority of cars on UK roads.

Shortened plates by Utopia Plates are a unique product - they are all made to a custom size, unlike the one-size-fits-all approach used by most of our competitors. We shorten the plates, leaving a 16mm margin on all edges, producing a perfectly even appearance.

You have the option of requesting a specific length for your plates; for example, you may want shortened plates but still need to cover screw holes in your bumper. This requirement can be specified in the 'Special Requests' section when ordering.

Legally, the minimum margin for the number plates must be 11mm.

We make every attempt to produce perfect plates every time, and we have a quality control procedure which means every number plate is inspected before dispatch. However, it is worth bearing in mind that the product you are receiving is a handmade custom product so in very rare cases, a slight imperfection may be present.

The letters on our 4D plates come with an extremely strong adhesive, so far we have had no problems with 4D letters coming off due to curved bumpers. However, if the plates are bent to an extreme with a bumper that we have not yet come across, you must accept this risk and the responsibility for the outcome. If you are worried about the 4D letters being a problem, please purchase 3D Gel as they are extremely flexible.

Yes, this is a legal requirement for all number plate suppliers.

To receive number plates from us, you must send us your original, physical ID document and entitlement document before we can produce them. This is to stop criminals from cloning number plates for nefarious purposes. After you have placed your order, effectively paying a deposit, you will be emailed instructions to post your documents. This is a DVLA requirement, you must show documents for any number plate order. For a full list of acceptable documents please click here. Any company which is providing number plates without seeing the original documents is operating illegally.

Yes, but in a limited set of circumstances. The documents that can be sent via email are an eV948 Certificate of Authorisation, a PDF utility bill and a PDF bank statement. Given these are in their original form as a digital document, these can be emailed to us. Please bear in mind that an eV948 is only valid for 3 days from the date of issuing.

All of our plates come with a 12 month warranty. This covers you for ‘tunnelling’ where the reflective part of the number plate gets water behind and separates from the acrylic. Our warranty policy also covers you for any de-lamination of the letters. For any other warranty queries please contact us using the contact page.

Please view our “Valid Documents” page to see which ID documents are suitable - you can find this page here.

Please view our “Valid Documents” page to see which ID documents are suitable - you can find this page here.

Once we have processed your documents, and produced your number plates, we will safely package them both together and return them using a tracked mail service.